Privacy Policy

Effective Date: January 1, 2026

Welcome to Gabaya. At Gabaya, your trust is our most valued asset. We are deeply committed to protecting your personal information and respecting your right to privacy. When you visit our website (the "Site") and utilize our services, you entrust us with your personal data, and we take that responsibility incredibly seriously.

This comprehensive Privacy Policy is designed to clearly explain our privacy practices. We seek to explain to you in the most transparent way possible what information we collect, how we use it, who we share it with, and what rights you have in relation to your personal data. Please take the time to read this policy carefully. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at gabaya.legacy@gmail.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our premium bio-vegan leather products, participate in activities on the Site, subscribe to our newsletter, or otherwise contact us.

The personal information that we collect depends heavily on the context of your interactions with us, the choices you make, and the products and features you use. The personal information we collect is categorized as follows:

  • Identity & Contact Data: Includes your first name, last name, billing address, shipping address, email address, telephone numbers, and other similar contact data required for logistics.
  • Credentials & Profile Data: Includes usernames, passwords, password hints, and similar security information used for authentication and account access, as well as your purchase history, interests, and preferences.
  • Financial & Payment Data: Includes data necessary to process your payment if you make purchases, such as your payment instrument details (credit/debit card numbers, UPI IDs). Please note that all payment data is processed and stored securely by our trusted third-party payment processor, Razorpay. Gabaya does not store your direct credit card numbers on our servers. You should review Razorpay's privacy policies and contact them directly to respond to your questions regarding financial data storage.
  • Technical & Usage Data: We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Site.

2. How We Use Your Information

We use personal information collected via our Site for a variety of business and commercial purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your explicit consent, and/or for compliance with our legal obligations.

  • To Facilitate Account Creation & Maintenance: To manage your user registration, logon process, and keep your account secure.
  • To Fulfill and Manage Your Orders: To process your transactions, arrange for shipping and delivery, handle returns and exchanges, and send you related information, including order confirmations and invoices.
  • To Deliver Targeted Advertising & Marketing: To send you promotional communications, newsletters, and exclusive offers tailored to your interests, provided you have opted in to receive such communications.
  • To Improve Our Services: To analyze data, identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Site, products, marketing, and your overall shopping experience.
  • To Protect Our Site & Prevent Fraud: As part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
  • To Respond to User Inquiries: To offer customer support, address your feedback, and resolve any potential issues you might have with the use of our services.

3. Will Your Information Be Shared With Anyone?

We do not sell, rent, or trade your personal information to third parties. We only share and disclose your information in the following highly regulated situations:

  • Third-Party Service Providers: We may share your data with trusted third-party vendors, service providers, logistics partners, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: Payment processing via Razorpay, delivery routing via courier partners, data analysis (Google Analytics), email delivery systems, and secure web hosting services.
  • Compliance with Laws & Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
  • Vital Interests and Legal Rights: We may disclose your information where we believe it is absolutely necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to access or store information. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular, and count visits. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Gabaya website may become inaccessible or not function properly.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is practically necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by local or international law (such as tax, accounting, warranty tracking, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either securely delete or anonymize it. If this is not immediately possible (for example, because your personal information has been stored in secure backup archives), then we will securely store your personal information and isolate it from any further processing until permanent deletion is technically possible.

6. How Do We Keep Your Information Safe?

We have implemented a robust suite of appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes SSL (Secure Socket Layer) encryption technology to safeguard your data during transmission.

However, please also remember that despite our extensive safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure network environment.

7. Your Privacy Rights

Depending on your geographic location, you may have specific rights regarding your personal information. We respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data.

  • Account Information: If you would at any time like to review, correct, or change the information in your account, or terminate your account entirely, you can log into your account settings on our website and update your user profile.
  • Opting Out of Email Marketing: You can unsubscribe from our marketing and promotional email list at any time by clicking on the "unsubscribe" link embedded in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing email list; however, we may still communicate with you to send service-related emails that are necessary for the administration and use of your account (e.g., order confirmations, shipping updates, password resets).

If you are a resident in the European Economic Area (EEA) and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

8. Contact Us

If you have any questions, comments, or concerns about this policy, or if you wish to exercise your data privacy rights, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related inquiries promptly.

Email: gabaya.legacy@gmail.com

Gabaya
India