Contact Gabaya
Considered Support.
Personal Assistance.
Whether you have questions about an order, need styling guidance, product recommendations, or collaboration inquiries — our team is here to provide a thoughtful and personal experience.
Email
Customer
Care
Reach our support team for order assistance, shipping updates, product questions, and after-purchase help.
gabaya.legacy@gmail.comWhatsApp
Instant
Support
Connect directly with our team for a faster, more personal support experience.
Chat With UsInstagram
Follow Our
World
Explore editorials, launches, behind-the-scenes craftsmanship, and community stories.
@gabaya.legacy
“Every detail considered.
Every question answered.”
— The Gabaya Experience
We’re Here To Help
Luxury Should Feel
Personal.
At Gabaya, every interaction is treated with the same attention and care as the products we create.
Common
Questions.
The answers you're looking for — before you even need to ask.
01
How long does delivery take?
We ship pan-India within 3–5 business days. Express shipping (1–2 days) is available at checkout. All orders are tracked and insured from our studio to your door.
02
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in original packaging. Simply email us with your order number and we'll arrange a hassle-free pickup.
03
Are Gabaya products truly vegan?
100%. Every material — body, lining, hardware backing, and finishing — is bio-vegan certified. No animal-derived components are used at any stage of production.
04
Do you offer gift packaging?
Every Gabaya order arrives in our signature premium packaging. For gifting, select the gift option at checkout and include a personal message — we handle the rest.
05
Can I collaborate or feature Gabaya?
We welcome editorial, influencer, and press collaborations that align with our brand values. Please write to us at hello@gabaya.in with your proposal and portfolio.
06
How do I care for my Gabaya bag?
Wipe with a soft dry cloth after use. Avoid prolonged exposure to direct sunlight and moisture. Store in the dust bag provided. Bio-vegan leather is designed to develop a refined patina over time.
Business Hours
Mon – Sat
10:00 – 18:00
Indian Standard Time (IST)
Closed on public holidays
Response Time
Within
24 Hours
All inquiries acknowledged same day
Full replies within one business day
Crafted & Shipped From
India
Pan-India delivery available
International shipping — coming soon
Our Promise to You
Support as
refined as
the product.
Honest Answers
No scripted responses. Every reply is personal, considered, and genuinely useful.
No Bureaucracy
Straightforward returns, transparent policies, and zero runaround. Your time is respected.
Post-Purchase Care
We stay with you after the purchase — care guides, repair support, and long-term advice.
Ready to Explore
Shop
Gabaya.
Luxury that lives in your hands, not just on a shelf. Discover the full collection — designed in India, built to last years.